Privacy Policy

Your Rights as an Individual

This article provides an overview of your most important rights in accordance with the applicable legislation on the protection of personal data. We have attempted to summarize them for you in a clear and readable manner.

If you wish to exercise one of your rights, please send us a written request in accordance with Article 1 of this privacy policy. We will endeavor to respond to your request without undue delay, but in any case within a period of one month after receipt of your request. If we are unable to respond within the aforementioned one-month period and wish to extend the period or if we will not comply with your request, we will notify you accordingly.

Right of Access
In the event that we process your personal data, you have the right to access your personal data, as well as to certain supplementary information as described in this privacy policy.

You have the right to receive a copy of your personal data that we hold, provided that this does not adversely affect the rights and freedoms of others. The first copy will be provided to you free of charge, but we reserve the right to charge a reasonable fee when you request multiple copies.

Right to Rectification
If the personal data we hold about you is incorrect or incomplete, you have the right to request that we correct this information or to request that we complete it – taking into account the purposes of the processing.

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Right to Erasure / Right to Be Forgotten
When one of the following circumstances applies, you have the right to obtain the erasure of your personal data – without undue delay:

• The personal data is no longer necessary for the purposes for which it was collected or otherwise processed.

• You withdraw your consent on which the processing is based and there is no other legal basis for the processing of your personal data.

• Your personal data has been unlawfully processed.

• ​Erasure of your personal data is necessary to comply with EU law or Belgian law.

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There are certain exclusions to the right to erasure. These exclusions apply where processing is necessary:

• For the exercise of the right to freedom of expression and information.

• For reasons of public interest in the area of public health.

• For archiving purposes in the public interest or statistical purposes.

• For the fulfillment of a legal obligation.

• For the establishment, exercise or defense of legal claims.

Right to Restriction of Processing
You have the right to obtain the restriction of the processing of your personal data – which means that the personal data may only be stored by us and may only be used for limited purposes – if one of the following applies:

• You contest the accuracy of the personal data, for a period enabling us to verify the accuracy of the personal data.

• The processing is unlawful and you oppose the erasure of the personal data and request instead the restriction of its use.

• We no longer need your personal data for the processing purposes, but you need it for the establishment, exercise or defense of legal claims.

• You have objected to the processing, pending the answer to whether our legitimate grounds outweigh yours.

In addition to our right to store your personal data, we may still process it; but only:

• With your consent.

• For the establishment, exercise or defense of legal claims.

• To protect the rights of another natural or legal person.

• For reasons of public interest.

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Before we lift the restriction on the processing of your personal data, you will be informed.

Right to Data Portability
If the processing of your personal data is based on your consent and the processing is carried out by automated means; you have the right to receive your personal data in a structured, commonly used and machine-readable format. However, this right does not apply insofar as it would adversely affect the rights and freedoms of others.

You also have the right to have your personal data – if technically feasible – transmitted directly by us to another company.

Right to Object
You have the right at any time – for reasons relating to your particular situation – to object to the processing of your personal data, but only insofar as the legal basis for the processing is that the processing is necessary for:

• The performance of a task carried out in the public interest or in the exercise of official authority vested in us.

• The pursuit of our legitimate interests or those of a third party.

If you object to the processing of your personal data, we will no longer process the personal data; unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests or fundamental rights and freedoms.

When your personal data is processed for direct marketing purposes – regardless of whether it is initial or further processing – you have the right to object at any time and free of charge to this processing; including profiling insofar as it relates to direct marketing. If you make such an objection, we will stop processing your personal data for this purpose.

Right to Lodge a Complaint with a Supervisory Authority
If you believe that the processing of your personal data carried out by us is in breach of data protection legislation, you have the right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU Member State of your habitual residence, your place of work or the place where the alleged infringement occurred. In Belgium, you can file a complaint with the Privacy Commission, Drukpersstraat 35, 1000 Brussels:

• Email: commission@privacycommission.be

• Webpage (in Dutch): https://www.gegevensbeschermingsautoriteit.be/burger/acties/contact